Booking Terms and Conditions

Last updated: 27 September 2026

SiteCourses is a trading name of MHS Learning Ltd, registered in England and Wales under company number 08059846.
Registered office: 375 Regents Park Road, Finchley, London, United Kingdom, N3 1DE.
VAT number: GB 524 7597 62.
Email: hello@sitecourses.co.uk

Nothing in these Terms affects any statutory rights that cannot legally be excluded.

1. About SiteCourses

1.1 SiteCourses provides access to construction training, qualifications and assessment routes.

1.2 Unless your booking confirmation expressly states otherwise, your contract is with the legal operator of SiteCourses.

1.3 Training, assessment or qualification services may be delivered on our behalf by an independent training provider, assessor, assessment centre, awarding organisation or other specialist organisation.

1.4 SiteCourses is not CITB, CSCS or an awarding organisation and does not issue CITB certificates, CSCS cards or regulated qualifications itself unless expressly stated otherwise.

1.5 The organisation actually delivering or assessing your course or qualification may not be identified on the public course listing. Relevant delivery, registration and joining information will be supplied where necessary.

2. Making a booking

2.1 Placing an order, submitting a booking request or making payment constitutes an offer to purchase the relevant service.

2.2 A contract is formed only when SiteCourses sends written confirmation that the booking has been accepted.

2.3 A payment receipt generated automatically by a payment processor does not by itself confirm acceptance of the course place.

2.4 All places remain subject to availability and any applicable eligibility requirements.

2.5 If we are unable to accept your booking after payment has been taken, we will refund the amount paid.

2.6 You must check your booking confirmation and notify us promptly if any details are incorrect.

3. Course dates and information

3.1 We take reasonable care to keep course descriptions, dates, prices, durations, delivery methods and eligibility information accurate.

3.2 Published recurring course dates are subject to final availability and confirmation.

3.3 Bank holidays, trainer availability, minimum learner numbers or other operational circumstances may occasionally result in advertised dates changing.

3.4 Tutors, assessors, timetables, platforms or other delivery arrangements may be changed where reasonably necessary, provided the essential nature of the service is not materially changed.

3.5 If a significant change affects a confirmed booking, we will notify you as soon as reasonably practicable and explain the available options.

4. Eligibility and entry requirements

4.1 Certain courses and qualifications have entry or eligibility requirements imposed by CITB, CSCS, an awarding organisation, training provider, assessment centre or other relevant body.

4.2 You are responsible for providing accurate information about the learner and for reviewing requirements communicated before booking.

4.3 Learners may be required to provide identification, photographs, existing certificates, employment information, occupational evidence or other information necessary for registration, assessment or certification.

4.4 Refresher courses may require the learner to hold an appropriate current certificate.

4.5 NVQ candidates may need to demonstrate that they are working in an appropriate occupational role and have access to sufficient workplace evidence.

4.6 Failure to provide required information or to meet an eligibility requirement may prevent registration, attendance, assessment or certification.

5. CSCS qualification routes

5.1 References to a CSCS Gold Card or CSCS Black Manager Card route describe qualification or assessment routes that may support an application for the relevant CSCS card.

5.2 Purchasing or completing an NVQ through SiteCourses does not by itself guarantee that a CSCS card will be issued.

5.3 CSCS card eligibility may also depend on the applicant’s occupation, qualification, Health, Safety and Environment test and current CSCS requirements.

5.4 Unless expressly included in the booking, the CSCS card application, card fee and CITB Health, Safety and Environment test are separate from the qualification price.

5.5 The exact NVQ qualification, level, awarding organisation and assessment requirements will be confirmed before enrolment.

6. Prices and VAT

6.1 The price payable is the price confirmed during checkout or in your booking confirmation.

6.2 MHS Learning Ltd is VAT registered under VAT number GB 524 7597 62. Unless we expressly state otherwise, headline prices advertised on SiteCourses are exclusive of VAT. VAT is added at the applicable rate, and the VAT-inclusive total will be shown before payment.

6.3 Any mandatory registration, examination, certification or other charge payable by the customer will be disclosed before the booking is completed. Where VAT applies to an additional charge, it will be added at the applicable rate and the VAT-inclusive amount will be shown before the customer commits to payment.

6.4 Prices may be changed at any time for future bookings.

6.5 An accepted booking will not normally be increased in price unless you request additional services, agree to change the booking, or an obvious pricing error has occurred.

6.6 If an obvious pricing error is discovered before the service begins, we may offer you the corrected price or cancel the booking and refund any amount already paid.

7. Payment

7.1 Unless otherwise agreed in writing, payment must be made in full before the course begins or before learner registration takes place, whichever occurs first.

7.2 Payments may be processed through a third-party payment processor.

7.3 A course place is not guaranteed until both payment and written booking confirmation have been received.

7.4 For eligible NVQ bookings, SiteCourses may offer BACS / bank-transfer payment after the completed candidate profile has been received and reviewed. Selecting the BACS option does not itself confirm enrolment or mean payment has been received; we will contact the purchaser with the next steps. Business customers may also be offered invoice or bank-transfer payment at our discretion.

7.5 Accepting a purchase order does not replace these Terms unless we expressly agree otherwise in writing.

8. Consumer cancellation rights

8.1 This section applies only where you are legally acting as a consumer, meaning an individual purchasing wholly or mainly outside their trade, business, craft or profession.

8.2 Where a consumer books through the website, telephone, email or another distance-selling method, they will normally have 14 days from the day the contract is entered into to cancel without giving a reason.

8.3 You can exercise this right by emailing hello@sitecourses.co.uk or sending another clear written statement telling us that you wish to cancel.

8.4 Where a valid statutory cancellation occurs before any service has begun, we will refund the payments due to you using the original payment method unless otherwise agreed.

8.5 Statutory refunds will be made within the applicable legal time limit, normally no later than 14 days after we are informed of the cancellation.

Courses starting within the 14-day period

8.6 If you want a course, registration or other service to begin before the 14-day cancellation period has expired, we may require you to expressly request early performance.

8.7 If you subsequently cancel after the service has begun, you may be required to pay a proportionate amount for the service actually supplied up to cancellation.

8.8 Where the service has been fully performed during the cancellation period following your express request and acknowledgement that the cancellation right will be lost once performance is complete, the statutory right to cancel may end.

9. Cancellations after the statutory period

9.1 You may ask to cancel a booking before the course begins.

9.2 Where a consumer no longer has a statutory right to cancel, any cancellation deduction will be reasonable and reflect genuine costs or losses caused by the cancellation.

9.3 These may include non-refundable learner-registration charges, examination fees, awarding-body fees, provider charges and reasonable administration costs.

9.4 We will take reasonable steps to minimise avoidable losses and will not charge twice for the same loss.

9.5 Where costs can be recovered or avoided, this will be taken into account when calculating any refund.

9.6 A late cancellation may therefore result in a reduced refund or no refund where the full cost has already become genuinely non-refundable.

10. Business customer cancellations

10.1 The statutory 14-day consumer cancellation right does not apply where a booking is made wholly or mainly for business purposes.

10.2 Business cancellations may be subject to reasonable costs already incurred or committed in connection with the booking.

10.3 Where a quotation, invoice or booking confirmation includes a specific business cancellation schedule, that schedule will apply.

11. Transfers and substitutions

11.1 Requests to transfer a booking to another date are not guaranteed.

11.2 Transfers depend on availability and the rules of the relevant provider, scheme owner or awarding organisation.

11.3 Additional registration or administration charges may apply where costs have already been incurred.

11.4 Business customers may request substitution of one learner for another, subject to eligibility requirements and the relevant registration rules.

11.5 A transfer or substitution is not confirmed until accepted in writing.

12. Attendance

12.1 Learners must attend at the stated dates and times.

12.2 Minimum attendance requirements may apply.

12.3 Late arrival, early departure or failure to complete required hours may result in the learner being refused entry, assessment or certification.

12.4 Where this occurs because of the learner’s actions, fees already incurred may not be refundable.

13. Online and remote training

13.1 Courses advertised by SiteCourses may be delivered remotely using live online training platforms.

13.2 Learners may need a suitable computer or laptop, reliable internet connection, camera, microphone, identification, required software and an appropriate environment for participating.

13.3 Technical requirements supplied before booking must be followed.

13.4 A learner who cannot participate because their own equipment, connection or environment does not meet clearly communicated requirements may be treated as absent.

13.5 If training cannot reasonably proceed because of a significant technical problem attributable to SiteCourses or the delivery provider, we will arrange an appropriate remedy, which may include rescheduling or refunding the affected service.

14. Training provider and awarding-organisation requirements

14.1 Independent providers may impose reasonable operational rules relating to identification, attendance, assessments, examinations, conduct and certification.

14.2 Any additional provider terms that materially affect your rights or obligations will be made available before they become binding.

14.3 Using an independent provider does not remove any statutory rights you have against SiteCourses where SiteCourses is legally responsible under your contract.

15. Assessments and results

15.1 Booking or attending training does not guarantee a pass, qualification, certificate or card.

15.2 Learners are responsible for meeting the relevant assessment standards.

15.3 Assessment decisions may be made independently by an assessor, training provider, awarding organisation, scheme owner or certification body.

15.4 Where an assessment appeals procedure exists, learners may be required to follow it.

16. Certificates and qualifications

16.1 Certificates and qualifications may be issued by third-party organisations.

16.2 Certification times quoted by SiteCourses are estimates unless we expressly guarantee a deadline.

16.3 We are not responsible for a delay caused solely by an external awarding or certification organisation outside our reasonable control, but we will provide reasonable assistance with genuine outstanding-certification enquiries.

17. Conduct

17.1 Learners must behave appropriately towards trainers, assessors, staff and other participants.

17.2 A learner may be removed for serious misconduct, including threatening or abusive behaviour, discrimination, cheating, impersonation, assessment fraud, serious disruption or conduct creating a genuine safety concern.

17.3 Where removal results from the learner’s own serious misconduct, a refund may be reduced to reflect services already provided and unavoidable costs.

18. Cancellation or rescheduling by SiteCourses

18.1 Occasionally training may need to be cancelled, rescheduled or materially changed because of trainer illness, provider availability, insufficient learner numbers, technical failure or other circumstances.

18.2 We will give as much notice as reasonably practicable.

18.3 Where a course is cancelled before it begins, you will normally be offered either a suitable alternative date or a refund of the affected course fee.

18.4 Where a significant change is made and the alternative is not reasonably acceptable, you may cancel the affected booking and receive an appropriate refund.

19. Course materials and intellectual property

19.1 Course notes, presentations, videos, assessments, manuals and other materials may be protected by copyright.

19.2 Materials are provided for the learner’s personal educational use unless expressly stated otherwise.

19.3 Materials must not be recorded, copied, resold, distributed or commercially exploited without permission from the rights holder.

19.4 Recording a live online course without permission is prohibited.

20. Reasonable adjustments

20.1 Please tell us as early as possible if a learner has accessibility requirements or requires reasonable adjustments.

20.2 We will liaise with the relevant provider or awarding organisation to determine what adjustments can reasonably be made.

20.3 Some assessment adjustments may require approval from the relevant awarding organisation.

21. Events outside reasonable control

21.1 We will not be responsible for delays or failure caused by events genuinely outside our reasonable control.

21.2 Where such an event affects training, we will take reasonable steps to minimise disruption.

21.3 Depending on the circumstances, an alternative date, alternative delivery arrangement, credit or refund may be offered where appropriate.

22. Liability to consumers

22.1 We will provide services with reasonable care and skill.

22.2 Nothing in these Terms excludes or limits liability where doing so would be unlawful.

22.3 This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and statutory consumer rights that cannot legally be excluded.

22.4 If you are a consumer, we are responsible for foreseeable loss caused by our breach of contract or failure to use reasonable care and skill.

22.5 We are not responsible for losses that were not reasonably foreseeable when the contract was made.

23. Business customer liability

23.1 Nothing limits liability which cannot legally be limited or excluded.

23.2 Subject to clause 23.1, our total liability to a business customer arising from a particular booking will not normally exceed the amount paid or payable to SiteCourses for that booking.

23.3 Subject to clause 23.1, we will not be liable to a business customer for indirect or consequential losses, loss of profit, revenue, anticipated savings or business opportunity.

24. Late payment by businesses

24.1 Business invoices must be paid by their stated due date.

24.2 Where an invoice is overdue, we may exercise rights available under the Late Payment of Commercial Debts legislation, including statutory interest and applicable recovery costs.

24.3 We may reasonably suspend further bookings or services while business invoices remain overdue.

25. Personal information

25.1 We process personal data in accordance with our Privacy Policy and applicable data-protection law.

25.2 To arrange training, registration, assessment and certification, learner information may need to be shared with training providers, assessors, awarding organisations, examination bodies and certification bodies.

25.3 We will only share information reasonably required for legitimate booking, delivery, assessment, certification, regulatory and legal purposes.

26. Complaints

26.1 Complaints should be sent to hello@sitecourses.co.uk.

26.2 Please include the booking reference, learner name, details of the problem and the outcome you are seeking.

26.3 We will investigate complaints and respond within a reasonable period.

26.4 Where the complaint concerns an assessment or certification decision controlled by another organisation, we may assist you with or direct you to the appropriate appeals process.

27. Changes to these Terms

27.1 We may update these Terms for future bookings.

27.2 Changes will not normally apply retrospectively to a booking that has already been accepted.

28. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

29. Governing law

29.1 These Terms and any contract arising from them are governed by the laws of England and Wales.

29.2 Consumers living elsewhere in the UK retain any mandatory consumer protections and court rights applicable where they live.

30. Contact details

SiteCourses
Trading name of: MHS Learning Ltd
Company number: 08059846
Registered in: England and Wales
Registered office: 375 Regents Park Road, Finchley, London, United Kingdom, N3 1DE
VAT number: GB 524 7597 62
Email: hello@sitecourses.co.uk

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Consumer cancellation form

You do not have to use this form. Any clear written statement that you wish to cancel is sufficient.

To: SiteCourses
Email: hello@sitecourses.co.uk

I give notice that I wish to cancel my contract for the following service:

• Course / qualification:
• Booking reference:
• Learner name:
• Booking date:
• Course date:
• Customer name:
• Customer address:
• Date: